• Further to our previous communication on 02nd December, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centres continue to maintain the prescribed safety procedures and practices.

    As a further precautionary measure, we continue to carry out PCR testing of staff members to ensure the spread of the virus is contained and any impact on customers & staff is minimised. As of 15th January, Dialog has conducted a total of 2318 PCR tests. Please note that during these PCR testing, a further 09 individuals; 04 members from our team along with 05 members from external service providers were tested positive. As of 15th January, a total of 43 employees were discharged based on negative COVID testing. Accordingly, positive staff count (excluding discharged) stands at 03. These 03 team members are being treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities. In line with COVID-19 health and safety procedures, we have conducted contact tracing and will continue to do PCR testing to identify individuals who may have been exposed or were in close contact with those infected.

    All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including rigorous sanitisation procedures and premises will be reopened following the approval by the Public Health Inspectors and the relevant authorities.

    We are committed to ensuring that every Sri Lankan and enterprise stays connected and receives reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

  • Be Aware of Cyber Attacks Exploiting COVID-19

    It has been identified that there is an increase in phishing and social engineering attacks targeting the Government and Private sector organisations in Sri Lanka. Scammers are using COVID-19 theme in these attacks. If any sensitive information is requested by any means please verify the authenticity of the source before giving out the information.

  • 22nd December 2020

    Notice

    It has been brought to the attention of Dialog Axiata PLC (Dialog) that a YouTube video and post alleging fraudulent activations and charging for Value Added Services has been published on social media since 18th December 2020. The Company confirms that all allegations directed at the Company in the said video and posts are false and fabricated with intent which is clearly malicious.

    As Sri Lanka’s premier connectivity provider, Dialog extends over 400 core value added services and another 15,000 services via its IdeaMart partner platform. Dialog provides customers with the convenience of paying for these services via their mobile bill or prepaid account.

    Please refer www.dialog.lk/dialog-value-added-services-faqs for comprehensive information and guidance on the management of Value Added Service subscriptions including the facilities provided to activate and deactivate services at the convenience of our customers.

  • 2nd December 2020

    Notice

    Further to our previous communication on 22nd November, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centres continue to maintain the prescribed safety procedures and practices.

    As a further precautionary measure, we continue to carry out PCR testing of staff members to ensure the spread of the virus is contained and any impact on customers & staff is minimised. As of 27th November, Dialog has conducted a total of 1431 PCR tests. Please note that during these PCR testing, a further 7 individuals; 2 members from our Colombo team, 1 member from our back office support staff from the Kandy team and 4 members from external service providers based in Colombo, were tested positive. Accordingly, as of 30th November 2020, positive staff count (excluding discharged) stands at 25 along with a further 11 external service provider staff who remain positive. These 36 team members are being treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities. In line with COVID-19 health and safety procedures, we have conducted contact tracing and will continue to do PCR testing to identify individuals who may have been exposed or were in close contact with those infected.

    The Dialog Experience Centre at the Kandy City Centre will be operational from 2nd December on the approval of Public Health Inspectors and relevant authorities. The Dialog Experience Centre at 178 DS Senanayake Veediya, Kandy will remain closed until further notice. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including rigorous sanitisation procedures, and the other premises will also be reopened following the approval by the Public Health Inspectors and the relevant authorities.

    We are committed to ensuring that every Sri Lankan and enterprise stays connected and receives reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

  • 22nd November 2020

    Notice

    Further to our previous communication on 19th November, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centres continue to maintain the prescribed safety procedures and practices.

    As a further precautionary measure, we continue to carry out PCR testing of staff members to ensure the spread of the virus is contained and any impact on customers & staff is minimised. As of 20th November, Dialog has conducted 839 PCR tests. Please note that during these PCR testing, a further 16 individuals, 14 members from our team and 2 members from external service providers, were tested positive. Accordingly, the total positive staff count as of 20th November stands at thirty; comprising of twenty-three members from our own team and seven staff from external service providers. These thirty team members are being treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities. In line with COVID-19 health and safety procedures, we have conducted contact tracing and will continue to do PCR testing to identify individuals who may have been exposed or were in close contact with those infected.

    Specific offices have been temporarily closed for sanitisation purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including rigorous sanitisation procedures, and the premises will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

    We are committed to ensuring that every Sri Lankan and enterprise stays connected and receives reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

  • 19th November 2020

    Notice

    Further to our previous communication on 16th November, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centres continue to maintain the prescribed safety procedures and practices.

    As a further precautionary measure, we continue to carry out random PCR testing of staff members to ensure spread of the virus is contained and any impact on customers & staff is minimised. Please note that during these continuous random PCR testing, a further 6 members from our team were tested positive on 17 November. Accordingly the total positive staff count as of 18 November stands at 14 comprising of nine members from our own team and five staff from external service providers. These fourteen team members are being treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities.

    Specific offices have been temporarily closed for sanitisation purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including the rigorous sanitisation procedures and will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

    We are committed to ensuring that every Sri Lankan and enterprise stay connected and receive reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

  • 16th November 2020

    Notice

    Further to our previous communication on 13th November, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centers continue to maintain the prescribed safety procedures and practices.

    As a further precautionary measure, we continue to carry out random PCR testing of staff members to ensure spread of the virus is contained and any impact on customers & staff is minimized. We would like to notify that during these continuous random PCR testing, two staff members from our team and three members of the external services provider have been tested positive for the COVID-19 virus, on 16th November. These five team members will be treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities.

    Our Head Office in Union Place and the Customer Interaction Centre have been temporarily closed for sanitization purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including the rigorous sanitization procedures and will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

    We are committed to ensuring that every Sri Lankan and enterprise stay connected and receive reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

  • 13th November 2020

    Notice

    Please note that during our random PCR testing, two security staff at our Head Office in Union Place and one staff member from Nawala Experience Centre has been tested positive for the COVID-19 virus, on 13th November. These three members will be treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities.

    Our Head Office in Union Place and Nawala Experience Centre have been temporarily closed for sanitization purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including the rigorous sanitization procedures and will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

    We are committed to ensuring that every Sri Lankan and enterprise stay connected and receive reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

    Thank you

  • Dear Customer,
    The 'Dialog birthday reward’ message circulating on WhatsApp promising Rs. 1,000/- if forwarded to 10 people, is a hoax and did not originate from Dialog. Please refrain from sharing such messages.

  • Please note selected Dialog Service Centres will be closed until further notice.

    View outlet list

  • The 'Dialog customer reward program' message circulating on certain websites promising a Samsung Galaxy S10 or an Apple iPhone X in exchange for a survey did not originate from Dialog. Please refrain from clicking on or sharing such messages.

  • Dialog does not levy any fee or charge to be paid by customers to claim Lord of the Reload Mega Wasana prizes. To get more information on Dialog Lord of the Reload Mega Wasana and its prizes, please dial 121 or #121#

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  • It has been brought to the notice of Dialog Axiata PLC (Dialog) that a news item captioned “Dialog Axiata campaigning …” containing false and malicious allegations against the Company has been circulated on social media since 24 August 2019. Dialog is a Public Listed Company which operates under the highest levels of public transparency with respect to its operations and financials as required by the listing rules of the Colombo Stock Exchange. The Company confirms that all allegations directed at the Company in the said news item are false and fabricated with intent which is clearly malicious. The Company has initiated action through the relevant authorities under the provisions of the criminal and civil laws of Sri Lanka which protect citizens and entities against fake news, hate speech and defamation.