Notices
Notices to Our Valued Subscribers
April 26, 2024 - 4.30 PM
Notice
It has been brought to our attention that certain WhatsApp Groups and social media accounts claiming to represent Dialog Axiata Group are engaging in the unauthorized use of our brand and circulating false information. We strongly affirm that these accounts and groups are not endorsed by, nor in any way officially connected with Dialog Axiata Group or its subsidiaries.
December 30, 2023 - 9.15 AM
Notice to Our Valued Customers
Please be informed that, due to the increase in Value Added Tax, the taxes applicable on Telecommunications Services have been increased effective 01/01/2024. Total Tax on Local Calls/SMS, VAS and PayTV services is 42.02%. Total Tax on Data, Wi-Fi Services and IDD Calls is 23.50%. In a few Prepaid Data cards, the data quota was reduced and tax inclusive price remains unchanged.
October 30, 2023 - 9.00 AM
Dear Valued Dialog TV GO users,
Due to increase in content costs, we are compelled to charge a monthly rental of Rs.100/- plus applicable taxes to access Dialog TV Go service offered via the ViU App effective 1 November 2023.
However, if you wish to unsubscribe from the Dialog TV Go service,
- From a Dialog Mobile: Type VIUOFF and send an SMS to 131.
- From other mobile networks: Type VIUOFF and SMS to 0772131131
For more information and frequently asked questions, please visit our website at https://www.dialog.lk/viu-app/livetv-charging
We value your continued support and look forward to providing you with an enhanced entertainment experience.
October 13, 2023 - 2.00 PM
Dear Valued Customers,
With reference to the announcement made on 22nd Dec 2022, we wish to inform you that the Dialog 3G network will be discontinued effective 15th November 2023 as confirmed by the TRCSL. This will provide much higher bandwidth for the 4G network and thereby a better experience to Dialog 4G Mobile Data customers.
We kindly request our valued 3G network users to switch to the 4G network as well as enable 4G data services on existing 4G devices to access Dialog Mobile Data services.
If you are still using a 3G enabled phone or a Dialog 3G SIM, please click here for more information.
July 21, 2023 - 8.30 PM
Dear customer, Due to an urgent maintenance activity, Dialog TV Channels 53 to 126 will be unavailable from midnight today, till 5.30am on 22nd July.
ViU Hub and ViU Mini customers can continue to enjoy all channels via OTT mode without any interruption.
We sincerely regret the inconvenience caused and thank you for your understanding.
Dialog doesn't levy any fee or charge from customers to claim Mega Wasana prizes. Please disregard such calls and contact 1777 for further assistance.
June 2, 2023 - 5.00 PM
PLEASE BE AWARE!
If you receive any communication requesting a fee or charge to be paid to claim Mega Wasana prizes, please note that it is a potentially fraudulent activity.
Dialog doesn't levy any fee or charge from customers to claim Mega Wasana prizes. Please disregard such calls and contact 1777 for further assistance.
May 27, 2023 - 8.00 PM
Dear Customer, kindly be informed that a planned system upgrade will take place on MyDialog App and DIA from 10:00 PM on 27th May to 4:30 PM on 28th May.
This will temporarily affect the service requests and complaint lodging services available on MyDialog App and DIA. Please call 1777 for further assistance during this time. We apologise for any inconvenience this may cause and thank you for your understanding
May 26, 2023 - 8.00 PM
Dear Customer, kindly be informed that a planned system upgrade will take place on MyDialog App and DIA from 10:00 PM on 26th May to 5:00 AM on 27th May.
This will temporarily affect the service requests and complaint lodging services available on MyDialog App and DIA. Please call 1777 for further assistance during this time. We apologise for any inconvenience this may cause and thank you for your understanding
April 22, 2023 - 6.00 PM
Kindly be informed that a planned system upgrade will take place on dialog.lk site from 10 PM on 22nd April to 6 AM on 23rd April. This will temporarily affect all Dialog services available on dialog.lk and the MyDialog App, including reloads, bill payments, data plan activations, product information and purchases of Dialog connections.
We apologise for any inconvenience this may cause and thank you for your understanding.
March 15, 2023 - 8.00 AM
We are pleased to inform you that the 1st phase of the system update of the Dialog TV platform was successfully completed & services have been fully restored.
If you see an error message, tune into Channel One (Ch. No. 01) for 2 minutes.
We are happy to inform that you have been granted access to view full bouquet of channels until 31 March without any additional charges.
March 12, 2023 - 11.45 AM
Please be informed that an update of the Dialog TV platform and a rearrangement of the channel lineup has been scheduled for 14th March 2023. We regret to inform you that Dialog TV services will not be available during the period from 11pm on 14th March to 9am on 15th March
Thank you for your understanding
October 5, 2022 - 12 AM
Please be informed that charges applicable on Telecommunication and Pay TV services have been revised effective 05/10/2022 in lieu of the recovery of the Social Security Contribution Levy (SSCL) of 2.5% introduced by the SSCL Act, No 25 of 2022.
September 3, 2022 - 8 AM
We wish to inform our valued customers that, due to the continued escalation of operational costs resulting from the devaluation of the Sri Lankan Rupee, tariff applicable on our services will be increased effective 05 September 2022. Accordingly, as approved by the Telecommunications Regulatory Commission of Sri Lanka (TRCSL), tariffs on Mobile, Fixed Telephone, Broadband Plans and Value Added Services (Prepaid and Postpaid) will be increased by 20%, while tariffs on all Pay Television Services will be increased by 25%.
In addition, as announced by the Government of Sri Lanka, Value Added Tax (VAT) will be increased from 12% to 15% on all Telecommunications and Pay TV services effective 05 September 2022.
While thanking our customers for their continued patronage, we wish to take this opportunity to reiterate our continued commitment to providing the very best of service.
July 21, 2022 - 10.30 PM
Due to the continued escalation of international operator charges resulting from further depreciation of the Rupee, Dialog is compelled to revise IDD call & SMS rates again, effective 22nd July 2022.
Visit www.dialog.lk/idd-rates for details.
While thanking you for your continued patronage, we wish to take this opportunity to reiterate our continued commitment to providing you with the very best of service.
June 11, 2022 - 8.00 PM
This is to inform you that due to an increase in cost for international operator charges resulting from the depreciation of the Rupee, we are compelled to discontinue all the IDD Bonus Plans effective 12/07/2022. Visit www.dialog.lk/idd-rates to check the IDD rates for specific countries.
June 06, 2022 - 3.00 PM
Dear customer, due to foreign currency liquidity constraints in the country, Dialog is compelled to suspend the payment option via the Add-to-bill service on Spotify effective 6th June 2022, until further notice.
You can continue to enjoy Spotify in Sri Lanka by adding an alternative payment method on your Spotify account via https://dlg.lk/3m7ekr1.
We regret any inconvenience caused.
June 01, 2022 - 10.20 PM
Due to the prevailing short supply of paper, we are compelled to discontinue your Dialog Mobile/ Home Broadband/Television paper bill effective 01/06/2022.
Despite these circumstances, we are determined to ensure that our valuable customers are always provided with consistent and convenient services. Please be informed that you can continue to receive your Dialog Bill via our digital channels.
Visit https://dlg.dialog.lk/printed-bills-discontinuation-notice for the available digital channels where you may check your Dialog Bill.
While thanking you for your continued patronage, we seek your understanding and regret any inconvenience caused.
May 25, 2022 - 12.00 PM
Dear Valued Customer, due to foreign currency liquidity constraints in the country, Dialog is compelled to suspend the payment option via the Add-to-bill service on Netflix effective 1st June 2022, until further notice. Consequently, the 5GB data quota bundled with this service will also be discontinued. You can continue to enjoy Netflix in Sri Lanka by adding an alternate payment method on your Netflix account via Netflix.com
We regret any inconvenience caused.
April 21, 2022 - 4.00 PM
Connectivity is central to Sri Lankan lives and livelihoods and binds us as a united and proud nation. We stand firmly in support of the rights of citizens, to the freedom of expression and communication.
We share the deep and collective concern with respect to the prevailing situation in the country and the hardships borne by our fellow citizens and businesses. We pledge that we will do our utmost to provide relief to our customers and communities across the country, who are facing hardship today.
The Dialog family, along with our partners, distributors and retailers across Sri Lanka, share the pain of the current crisis. Together we stand determined to ensure that the access to communication and information remains uninterrupted.
We remain committed to our belief in the power of creating the Future, Today. Accordingly, we stand firmly behind the call for systemic change and a future enriched with elevated levels of good governance, transparency and an empowered meritocracy. We believe that with bold and responsible action today, our resilient nation will emerge stronger than ever before.
We call on those who have the power and opportunity to solve the prevailing crisis, to act selflessly towards the achievement of this greater good – a progressive and stable future for Sri Lanka and its people.
April 16, 2022 – 3.00 PM
Giving consideration and respect to the concerns raised by the public with respect to the Capacity Enhancement solution at Galle Face, Dialog has taken a decision to de-install the antenna structure. We reiterate that the sole purpose of the installation was to alleviate congestion levels in the Galle Face area. Dialog assures its valued customers of the company’s best efforts to reduce congestion levels in the area using existing infrastructure facilities.
April 15, 2022 – 8.00 PM
In the light of speculation circulating on social media with respect to the installation of a 6m (20feet) pole antenna structure in the Galle Face area, Dialog wishes to confirm that the said installation has been carried out by the company.
The initiation of the said installation is one of the network solutions being implemented to alleviate the network congestion in the area experienced by our valued customers.
Capacity augmentation and quality of service improvement initiatives, in response to customer feedback, are carried out by the company as part and parcel of its daily operations.
This installation has been submitted for the approval of Telecommunications Regulatory Commission of Sri Lanka (TRCSL) and the activation of the augmented capacity will follow the receipt of TRCSL approvals.
March 31, 2022 – 2.00 PM
Please be informed that our base stations are equipped with alternate energy systems to maintain connectivity. However, you may experience interruptions during prolonged power outages in the national grid due to constraints in backup power systems. We seek your understanding and apologise for any inconvenience caused.
April 06, 2022 – 4.00 PM
Please be informed that we are experiencing intermittent interruptions in supply of Smartphones from our authorised suppliers. We are working towards obtaining additional stocks from the authorised suppliers and will keep our customers informed as and when we receive stocks. We wish to assure our customers that we are committed to providing consistent services despite the exceptional circumstances our partners are facing. We seek your understanding and apologise for the inconvenience caused.
March 30, 2022 – 2.30 PM
Please be informed that our Service and Experience Centres are equipped to ensure uninterrupted services. However, you may experience delays in receiving services during prolonged power outages. We urge you to use our self-help facilities on the MyDialog App, by dialling #678# or on the dialog.lk website. You can also message us on WhatsApp on 0777678678. We seek your understanding and apologise for any inconvenience caused. We are at your service always.
March 19, 2022 - 7.30 PM
Due to an increase in cost for international operator charges resulting from the depreciation of the Rupee, we are compelled to revise the Dialog IDD call & SMS rates, effective from 19th March 2022.
Visit www.dialog.lk/idd-rates to check the revised rates.
We wish to take this opportunity to reiterate our continued commitment to providing you with the very best in service.
