22nd November 2020

Notice

Further to our previous communication on 19th November, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centres continue to maintain the prescribed safety procedures and practices.

As a further precautionary measure, we continue to carry out PCR testing of staff members to ensure the spread of the virus is contained and any impact on customers & staff is minimised. As of 20th November, Dialog has conducted 839 PCR tests. Please note that during these PCR testing, a further 16 individuals, 14 members from our team and 2 members from external service providers, were tested positive. Accordingly, the total positive staff count as of 20th November stands at thirty; comprising of twenty-three members from our own team and seven staff from external service providers. These thirty team members are being treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities. In line with COVID-19 health and safety procedures, we have conducted contact tracing and will continue to do PCR testing to identify individuals who may have been exposed or were in close contact with those infected.

Specific offices have been temporarily closed for sanitisation purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including rigorous sanitisation procedures, and the premises will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

We are committed to ensuring that every Sri Lankan and enterprise stays connected and receives reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

19th November 2020

Notice

Further to our previous communication on 16th November, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centres continue to maintain the prescribed safety procedures and practices.

As a further precautionary measure, we continue to carry out random PCR testing of staff members to ensure spread of the virus is contained and any impact on customers & staff is minimised. Please note that during these continuous random PCR testing, a further 6 members from our team were tested positive on 17 November. Accordingly the total positive staff count as of 18 November stands at 14 comprising of nine members from our own team and five staff from external service providers. These fourteen team members are being treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities.

Specific offices have been temporarily closed for sanitisation purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including the rigorous sanitisation procedures and will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

We are committed to ensuring that every Sri Lankan and enterprise stay connected and receive reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

16th November 2020

Notice

Further to our previous communication on 13th November, we would like to kindly assure our valued customers that all Dialog Offices and Customer Experience Centers continue to maintain the prescribed safety procedures and practices.

As a further precautionary measure, we continue to carry out random PCR testing of staff members to ensure spread of the virus is contained and any impact on customers & staff is minimized. We would like to notify that during these continuous random PCR testing, two staff members from our team and three members of the external services provider have been tested positive for the COVID-19 virus, on 16th November. These five team members will be treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities.

Our Head Office in Union Place and the Customer Interaction Centre have been temporarily closed for sanitization purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including the rigorous sanitization procedures and will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

We are committed to ensuring that every Sri Lankan and enterprise stay connected and receive reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

13th November 2020

Notice

Please note that during our random PCR testing, two security staff at our Head Office in Union Place and one staff member from Nawala Experience Centre has been tested positive for the COVID-19 virus, on 13th November. These three members will be treated based on the guidance of the Public Health Inspectors, health officials and the relevant authorities.

Our Head Office in Union Place and Nawala Experience Centre have been temporarily closed for sanitization purposes. All necessary measures to ensure complete containment of the virus have been implemented with immediate effect, including the rigorous sanitization procedures and will only be reopened following the approval by the Public Health Inspectors and the relevant authorities.

We are committed to ensuring that every Sri Lankan and enterprise stay connected and receive reliable connectivity. We are well prepared to maintain business continuity of our Digital Telecommunication Services as an essential and critical platform to consumers and businesses in Sri Lanka. We encourage our valued customers to use Dialog’s digital self-care platforms (www.dialog.lk, MyDialog App or WhatsApp Dialog on 777 678 678) for help on Dialog products and services.

Thank you

Please note selected Dialog Service Centres will be closed until further notice.

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